Hello, listen, my name is Imogen. I live Tedington(?) and I am the global communications director for a very big phone company and you are really pissing me off with your dreadful service. By the way, why are you allowed to fine people £10 if they don't have a ticket and yet your trains are always late we can't fine you, we don't get a refund, this is dreadful. Ok this is Imogen from Tedington(?) and I want one of those rather saucy books that you sell. Thank you.
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